If your order has been received damaged, incomplete, or incorrect, please save all packaging and materials and contact us within 48 hours of receipt.

 

All returns require a return authorisation, please contact our Team at hello@aluchef.com should you have any questions, or follow our convenient online return process from your My Account/ Order History page.

 

We are not responsible for returns sent independently without a Return Authorisation. Return shipping cost are non-refundable.  Please be sure to follow our new return instructions, as we will not be responsible for returns that are mailed without prior authorisation.  Please pack returns in original outer box with appropriate packing materials to ensure the product arrives to our warehouse in good condition.  You must return the entire product – undamaged and in the original product packaging, including any lids or accessories, along with all labels plus the original dispatch note. We cannot be held responsible for packages that are not returned to us, so we recommend that you use a traceable and insured service to return products to us.

 

If we find that the product is not as ordered or is damaged, we will refund the price paid for your product to the method of payment you used. If the reason for the return is not due to a product which is not as ordered or which is damaged, we reserve the right to refuse to accept the returned product or to refund the purchase price paid.

 

Change of mind is not an acceptable reason for returning the goods.